About Our President

Captain Scott McCaffrey, Merchant Marine Master of power and sail vessels 150GT, is the founder and president of The Customer Service Group, Inc. and has been an entrepreneur since age 15, starting his own outboard motor repair business with the help of his grandfather.


After years of working for his fatherís trucking company and obtaining general manager status for his last two years, he decided it was time to move back to marine related work.


He is the founder and past president of Aquanaut Enterprises, Inc., a commercial diving company.While there, he worked in Australia and New Zealand, and visited Fiji and Hawaii for exploration and research.He led commercial dives and was a SCUBA diving instructor in New England, Florida, and in different parts of the Caribbean.And, among other inventions, he is the inventor of the Collapsible Diving Mask acquiring U.S. Patent #5,555,571 dated September 17, 1996.


During that time at Aquanaut Enterprises, he started AquaYachts, a worldwide yacht charter company that is now a subsidiary of The Customer Service Group.As an avid seaman in both power and sail, the yachting industry seemed a natural direction.Within one year of starting AquaYachts, he purchased a derelict old yacht to put into charter service in New England and S.E. Florida.After evicting the pigeons that were living on the ghost ship, he started the enormous restoration project.The efforts of the captain and crew resulted in a successful business in chartering the elegant and classic motor yacht MOONDANCE.


After building a relationship with various corporate and private clients in the marine industries, Captain Scott decided to offer a type of land-based entertainment.Research for a viable and new idea ensued.He chose mobile rock climbing and started Altitude Rocks.What arose, was the first, and what was soon to be, the largest mobile rock climbing company in New England.


Once things were rolling smoothly, it was time to venture out again.There was an air conditioner company slowly deteriorating which he was trying to purchase for a while.After a couple years of efforts, he was finally able to come to an agreement with the owner.With several conditions including changing the name, approximately half the company was purchased.Air Conditioner Maintenance was born, and has more than doubled in size.


FreePhone Services was the result of too much daydreaming.Thatís something Captain Scott is well known for.It has been mainly based in Florida, but is making a move on New England as of the copy date of this biography.


To get back in touch with his past upbringing in the earthmoving industry, Captain Scott started Pay Dirt Construction.This includes rental of trucks and heavy equipment, and real estate construction and development.


Captain Scott was asked by so many people to offer other forms of entertainment, that he decided the golf industry was a good subject to study; hence the start of Eventful Golf Entertainment.A company that rents driving range simulators.


In 2007, Artworx Signs & Graphics, a company which had produced all the signage and promotional materials for Captain Scott and his companies for the previous 12 years, was purchased. It is now a thriving part of The Customer Service Group.


At the moment, Landscape Investments is the newest company to come alive at the hands of our president and will be in full swing by 2009. It's contractor sales yard is located on Rt. 18 in Abington, MA (near the Weymouth line). All types of Discounted Landscape Supplies are sold there.


We, at The Customer Service Group, realize that a good portion of Captain Scottís life has been devoted to starting and running companies, and we look forward to the challenge of wading through each new idea, and working side by side each and every year.


I would like to thank all the people who have helped me along the way including family, friends, and crew.Thank you, Scott

<< Back to The Customer Service Group